PRIVACY POLICY

Effective Date: April 19, 2026

Holly Lake RV Park (operated by A&E Investment Group LLC) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit hlrvpark.com or communicate with us.

1. Information We Collect

We collect information you provide directly, including:

• Name
• Phone number
• Email address
• Mailing address
• RV details (year, make, model, length)
• Payment information (processed securely through Stripe)
• Vehicle and pet information for monthly residents

We also collect automatically:

• IP address and browser type
• Pages viewed and time spent on the site
• Cookies (see section 6)

2. How We Use Your Information

We use your information to:

• Process reservations and bookings
• Send booking confirmations, pre-arrival instructions, and check-in details
• Communicate about payments and account status
• Respond to inquiries submitted via our website, chat widget, phone, or email
• Send occasional promotional offers, seasonal specials, and park updates (only if you opt in)
• Comply with legal obligations

3. SMS / Text Message Communication

When you provide your phone number and opt in (via the chat widget on hlrvpark.com, our Monthly Stay application, booking form, or direct communication with us), you consent to receive text messages from Holly Lake RV Park.

Types of messages you may receive:

• Booking confirmations and reservation details
• Pre-arrival instructions and site assignments
• Check-in and check-out reminders
• Payment reminders (for monthly residents)
• Replies to your inquiries
• Promotional offers and seasonal specials (only if you opt in separately)

Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to unsubscribe at any time. Reply HELP for help.

Mobile information is never shared with third parties for marketing purposes. All SMS consent is collected separately from any other consent.

4. Payment Information

Payments are processed securely by Stripe. We do not store your full credit card numbers or banking details on our servers. Please review Stripe’s privacy policy at stripe.com/privacy for details on how they handle your payment data.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only with:

• Service providers who help us operate the business (Stripe for payments, GoHighLevel for communications, our website host)
• Law enforcement when legally required
• Background check services (for monthly stay applicants who have opted in)

6. Cookies

Our website uses cookies to improve your browsing experience and analyze site traffic. You can disable cookies in your browser settings.

7. Data Retention

We retain your information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You may request to:

• Access the personal information we have about you
• Correct inaccurate information
• Delete your information (subject to legal requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at reservations@hlrvpark.com or (430) 558-1830.

9. Children’s Privacy

Holly Lake RV Park does not knowingly collect information from children under 13.

10. Changes To This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

11. Contact Us

For questions about this Privacy Policy or how we handle your information:

Holly Lake RV Park A&E Investment Group LLC 3755 S FM-2869 Hawkins, Texas 75765 Phone / Text: (430) 558-1830 Email: reservations@hlrvpark.com